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Voice A Concern/Make A Complaint

We want to know if you have a concern or complaint about a decision made, action taken, or way you were treated.


1. Talk to the DCF employee involved. If you don't feel comfortable talking to them or aren't satisfied with the response, contact their supervisor.

2. If the issue is still not settled, contact the appropriate person in the division you’re working with:

3. If the issue is still not resolved, contact the DCF Consumer Concerns Team.

DCF has six divisions, it's important to include which division you are referencing.

Please include the worker and the district office you are working with in your message.

  • Email:
  • Phone: (802) 241-0925
  • Mail: Consumer Concerns Team, DCF Commissioner's Office,280 State Drive, HC 1 North, Waterbury, VT 05671-1080. Include your phone number and mailing address on any written correspondence.