Voice A Concern/Make A Complaint

1. Talk to the DCF employee involved. If you don't feel comfortable talking to them or aren't satisfied with the response, contact their supervisor.

2. If the issue is still not settled, contact the appropriate person in the division you’re working with:

Child Development Division: call 1-800-649-2642 & press "0". Ask for the Operations Manager.
Disability Determination Services: For a decision on a disability claim, follow the instructions on the notice you got. For other decisions, call Jack McCormack at (802) 241-2463.
Economic Services Division: Call 1-800-479-6151. Ask for the appropriate manager.
Family Services Division: Contact your local district office. Ask for the district director.
Office of Child Support: Contact your regional office. Ask for the manager.
Office of Economic Opportunity: Contact Lily Sojourner at lily.sojourner@vermont.gov.

3. If the issue is still not resolved, contact the DCF Consumer Concerns Team.

DCF has six divisions, it's important to include which division you are referencing.

Please include the worker and the district office you are working with in your message.

Email: AHS.DCFConsumerConcerns@vermont.gov
Phone: (802) 241-0925
Mail: Consumer Concerns Team, DCF Commissioner's Office,280 State Drive, HC 1 North, Waterbury, VT 05671-1080. Include your phone number and mailing address on any written correspondence.