FSH Provider Manual

The manual below provides the information needed to administer Family Supportive Housing (FSH) (e.g., reimbursement, reporting & monitoring, staff training, and financial capability resources).

While the Manual is being updated for SFY25, please refer to these documents regarding recent changes for requesting approval to receive referrals from households “at-risk” of homelessness.

• Interim Memo
• Interim Referral Protocol
• Referral Agreement
• Referral Form

Provider Manual

Print the complete manual

Main Sections

• Cover and Title Pages
• Section 1: FSH Overview
• Section 2: Medicaid and General Fund Reimbursement
• Section 3: Reporting, Monitoring and Record Keeping
• Section 4: Service Coordinator Onboarding Guidance
• Section 5: Financial Capability Guide

Appendices

• Appendix A: Practice Framework for Delivering Services to Families in Supportive Housing
• Appendix B: AHS/HUD Homeless Definition
• Appendix C: FSH Exit Guidance
• Appendix D: Recordkeeping Requirements
• Appendix E: CMS 1500 Form for Medicaid Billing
• Appendix F: FSH Performance Measures
• Appendix G: Monitoring Plan Overview
• Appendix H: Annual Site Visit Tool
• Appendix I: Triennial Monitoring Tools
• Appendix J: Service Coordinator Job Description
• Appendix K: FSH Staff Interview Protocol
• Appendix L: Reflective and Education Supervisor Self-Assessment
• Appendix M: Financial Capability Scale
• Appendix N: Competency Development Plan
• Appendix O: Risk Pool Guidance