We want to hear from you if you have concerns about a decision we’ve made, an action we’ve taken or the way you’ve been treated. We’ll listen to what you have to say with an open mind.
The first step is to talk to the DCF employee who is involved.
If you don't feel comfortable talking to this person or are unhappy with the response you get, please contact his or her supervisor.
If the issue is still not settled, please contact the appropriate person in the Division you are working with:
- Child Development Division: Call 1-800-649-2642, press "0" and ask for the Operations Manager.
- Disability Determination Services: If you disagree with a decision on a disability claim, follow the instructions on the notice you received. For other decisions, call DDS Director Trudy Lyon-Hart at (802) 241-2464.
- Economic Services Division: Call 1-800-479-6151 and ask to be directed to the appropriate manager.
- Family Services Division: Contact the director of the district office you're working with. You can also read the brochure A Guide to Sharing Your Concerns.
- Office of Child Support: Contact the manager of the regional office you are working with.
- Office of Economic Opportunity: Contact Kristin Lyons at (802) 241-0935.
If the issue is still not resolved, please contact the DCF Consumer Concerns Team:
Mail: Consumer Concerns Team, Commissioner's Office, Department for Children and Families, 280 State Drive, HC 1 North, Waterbury, VT 05671-1080
Phone: Call (802) 241-0925 to report consumer concerns/complaints (click here for a list of helpful phone numbers)
Please include your phone number and mailing address on any written correspondence.
Depending on your issue, we may:
- Refer you to someone who can help you find the information, programs, or services you are looking for
- Assign your case to someone in the appropriate division and tell you what is going to happen next
Once your case is assigned, you should hear from someone within a few days. The Consumer Concerns Team uses a computer tracking system to make sure consumer concerns/complaints are documented, tracked, and resolved in a respectful and timely way. The system automatically alerts staff members involved in the case of any actions taken and any issues that still need to be resolved.