Household Water Assistance

A federally-funded program that helps low-income Vermont households with their water and wastewater bills.

Who is eligible?

To be eligible for assistance:

  • You must pay for water and/or wastewater services.
  • Your gross household income must be less than 60% of the state median income, based on household size. 

Priority will be given to households whose water/wastewater has been disconnected or is at risk of being disconnected.


What help is available?

If eligible, the program may help with:

  • Past-due water bills.
  • Back charges and fees associated with non or late payment.
  • A one-time future payment based on several factors, including:
    • Household income,
    • Water/wasterwater expense as percentage of total income,
    • Number of household members, and
    • Whether the household includes a child under six, adult over 60, or person with a disability.

Payments will be sent directly to the provider. Providers will have to be certified before payments can be made. We will help them through this process.


When do I apply?

There is no deadline. Apply anytime.


How do I apply?

  1. You can either:
    1. Print the application, complete it by hand and then sign it. OR
    2. Download the application to your computer; complete it electronically; and then save, sign and print it. 
  2. Include a copy of a current water/wasterwater bill with your name on it. This is REQUIRED.
  3. Mail your application and supporting document(s) to: Economic Services Division, Application & Document Processing Center, 280 State Drive, Waterbury, VT 05671-1500.

Who do I call if I have questions?

If you have questions about the Water Assistance Program, call 1-800-339-6433.