Contacts OCS

Parents and employers can:
  • Call 1-800-786-3214 toll free to speak to a customer service representative, weekdays from 7:45AM to 4:15PM.
  • Email our Customer Service Unit for help at

Central & Regional Offices

If you need in-person assistance, please visit your regional office. The Waterbury State Office Complex is closed indefinitely.

Automated Phone System

Parents can use our automated phone system to access information about payments — 24 hours a day, 7 days a week, from anywhere in the U.S.