About Us

In 2008, Family Services began a transformation process that has substantially changed the way we do the work. This included:

  • Centralizing the intake and acceptance of child abuse and neglect reports;
  • Implementing a “differential response” to accepted reports of child abuse and neglect;
  • Increasing the use of supportive family interventions early on (e.g., Family Safety Planning and Family Group Conferencing); and
  • Placing children with relatives and family friends whenever possible.

These changes have led to:

  • A continued increase in the number of calls received reporting suspected child abuse and neglect: from 12,829 in 2007 to 15,756 in 2012.
  • A dramatic increase in the number of families receiving a child abuse investigation or assessment: from 2,564 in 2007 to 4,699 in 2012
  • A continued decrease in the number of children in DCF custody: from 1,293 in 2008 to 1,000 in 2012.
  • An increase in the percent of children in DCF custody who are placed with relatives: from 13.3% in 2007 to 21.2% in 2012.

Our Practice Model

Our work is guided by our Practice Model, which spells out the core values we bring to the work, principles that guide us, and  processes we use to get the work done.

While the way we work is changing, we remain squarely focused on child safety, well-being, permanency, and law abidance.