Phone Assistance in Vermont

older woman on phone

The Lifeline Telephone Service Credit offers eligible Vermonters a discount of at least $9.25 off their monthly phone bills.

Note: not all phone companies participate.

Who is Eligible?

You are eligible if you live in Vermont, have phone service, and

  1. Are 65 or older by June 15, 2014 and your 2013 household income was less than $27,142.50;
  2. Are under 65 and your 2013 household income was less than $23,265.00. 

How do I Apply? 

  1. Complete the Application for Lifeline Telephone Service Credit.
  2. Submit your completed application to the Vermont Department of Taxes on or before June 15th of each year. You must apply every year.
  3. Mail your application to the address listed on the form.

Vermont Department of Taxes
133 State Street
Montpelier, VT 05633-1401

Persons who receive public benefits (e.g., Reach Up, 3SquaresVT, Medicaid, Supplemental Security Income, Federal Public Housing Assistance (Section 8), National School Lunch Program’s free lunch program, and Fuel Assistance) may be eligible to apply year-round. For questions about the credit call the DCF’s Economic Services Division Benefits Service Center
at 1-800-479-6151.

Do all Telephone Companies Participate in the Lifeline Telephone Service Credit?

  • FairPoint
  • Franklin Telephone
  • OTT (Shoreham)
  • Sovernet
  • TDS (Ludlow, Perkinsville, Proctorville & Northfield)
  • Topsham Telephone
  • Vermont Telephone (VTel)
  • Waitsfield and Champlain Valley Telecom

When does the Lifeline Telephone Service Credit Begin?

If this is your first time applying for Lifeline, it may take up to three (3) months for the credit to appear on your phone bill. 

Where can I get more information?

  • To request a paper application form, call the Department of Public Service at 1-800-622-4496.
  • If you get benefits through Economic Services and have questions about Lifeline, call the Benefits Service Center during regular business hours: 1-800-479-6151.
  • If you are age 60 or older and need help applying, call the Senior Helpline at 1-800-642-5119.