In 2007, we began the process of modernizing the way we deliver economic benefits — taking advantage of new, state-of-the art technologies and national best practices to boost productivity, enhance client service, increase access to benefits, and improve staff satisfaction.
To date, we have implemented the following:
Modernization is not a one-time process. We are currently implementing a workflow tool to coordinate the specialization of eligibility determination, and we will continue making adjustments to our business processes as needed.
If you have any questions or comments about modernization, send an email to DCF.Modernization@ahs.state.vt.us.