Concerns & Complaints
The work we do requires us to make difficult decisions on a daily basis—ones that affect people's lives and that not everyone will agree with. To make sure the decisions we make are in the best interest of the individuals, families, and children involved, we need to:
If you have a concern/complaint about a decision we've taken, the lack of action on our part, or the way you've been treated, we want to hear about it.
The first step is to talk to the DCF employee who is involved.
If you don't feel comfortable talking to this person or are unhappy with the response you get, please contact his or her supervisor.
If the issue is still not settled, please contact the appropriate person in the Division you are working with:
If the issue is still not resolved, please call the DCF Consumer Concerns Team at (802) 871-3385 or 871-3390.
You can also write us a letter. Our mailing address is:
Department for Children and Families
Depending on your issue, we may:
Once your case is assigned, you should hear from someone within a few days.
The Consumer Concerns Team uses a computer tracking system to make sure consumer concerns/complaints are documented, tracked, and resolved in a respectful and timely way. The system automatically alerts staff members involved in the case of any actions taken and any issues that still need to be resolved.
If you have a compliment, we'd like to hear from you! It's also important to hear about what we are doing right.