State Complex in Waterbury

Contact DCF

Below are the main contacts for our six program divisions that deliver services and programs to Vermonters.

If you are deaf or hard of hearing, dial 7-1-1 to reach the Vermont Relay Service (VRS). Ask the VRS operator to call the number you are trying to reach, during regular business hours.

Click here for information on the Commissioner's Office.


Child Development Division (CDD)

CDD ensures access to high-quality child care and child development services.

Mailing address: 280 State Drive, Waterbury, VT - 05671-1040

Child Care Helpline: 1-800-649-2642

Not sure who to contact? Visit Who's Who in CDD

Community Child Care Support Agencies: Contact your local agency for help finding child care and to apply for child care financial assistance.

Parent Child Centers: Contact your local center for general information about child and family issues, home visits, playgroups, and training opportunities.


Economic Services Division (ESD)

ESD helps individuals and families meet their basic needs by providing public benefits such as 3SquaresVT (formerly food stamps), Essential Person, Fuel Assistance, and Reach Up.

Mailing address: 280 State Drive, Waterbury, VT - 05671-1020

Benefits Service Center: Call 1-800-479-6151 toll free during business hours (Monday to Thursday, 8AM to  5:45 PM, Fridays, 8AM – 4:15 PM).

District Offices: For a list of our twelve district offices, please click here.


Family Services Division (FSD)

FSD is responsible for making sure children and youth are safe, their basic needs are met, they abide by the law, and families are supported to achieve these goals.

Mailing address: 280 State Drive, Waterbury, VT - 05671-1030

Phone: (802) 241-2131

Child Protection Line: Call 1-800-649-5285 to report child abuse & neglect (24 hours a day, 7 days a week)

Not sure who to contact? Visit Who's Who in FSD

District Offices: for a list of our 12 district offices, please click here.

Vermont Adoption Registry: (802) 769-6292


Office of Child Support (OCS)

OCS improves the economic well-being of children by establishing, collecting, enforcing, and modifying child support orders for children living in divided homes.

Mailing address: 280 State Drive, Waterbury, VT - 05671-1060

Child Support Helpline:1-800-786-3214

Contacts: Click here for a list of OCS Regional Offices

Email: OCS Customer Service Unit


Office of Disability Determination Services (DDS)

DDS determines the eligibility of Vermonters who apply for disability benefits under three programs: Social Security Disability Insurance (SSDI), Supplemental Security Income (SSI), and Medicaid.

Physical address: 93 Pilgrim Park Road, Suite 6, Waterbury, VT 05676

Phone: 1-800-734-2463 or (802) 241-2463

Email: VT.DD.WATERBURY@SSA.GOV


Office of Economic Opportunity (OEO)

OEO works in partnership with the private sector, community-based organizations, and others to increase the self-sufficiency of Vermonters, strengthen Vermont communities, and eliminate the causes and symptoms of poverty.

Mailing address: 280 State Drive, Waterbury, VT - 05671-1050

Phone: (802) 769-6409

Contacts: A list of central office contacts

Community Partners: Many of our programs are offered through local Community Action Agencies.