Child Care Consumer Line
If you have questions or concerns about a child care provider in Vermont, call the Child Care Consumer Line: 1-800-649-2642 toll free in Vermont.
Get Information about Child Care Providers
Get information about specific providers, including when they became licensed; whether they have any accreditations or STARS ratings; and if they have been cited for licensing violations in the past year.
Voice a concern
Typical concerns reported include a lack of supervision, too many children, unqualified or not enough staff, inappropriate guidance and discipline, an unsafe environment, and unregulated child care.
Make a formal complaint about a child care provider
There are two ways you can register a formal complaint about a child care provider/program:
What happens with complaints?
For more information about the Consumer Line, download the Child Care Consumer Line Brochure.
Reporting Child Abuse and Neglect. The Child Care Consumer Line does not handle reports of child abuse or neglect. If you suspect that a child is being abused or neglected, call 1-800-649-5285 to report it — 24 hours a day, 7 days a week.