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Concerns about Child Care

If you have a concern about a program, provider, a specific circumstance, or state regulations there are resources to help you.

How to address a concern about child care:

  1. Talk with your provider. Learn more about how to talk with your provider.
  2. Get the facts.
  3. Get help. If you are not sure if you have a valid concern, call the Vermont Child Care Consumer Line at 1-800-540-7942 with questions.    

How to register a formal complaint with the state:

Common Child Care Questions and Answers

 

Resources:

Providers spend a lot of time with our children. Here are some resources for maintaining open communication and addressing concerns:

 

Tips for communicating with care providers:

  • Begin with what you like about the care your child receives.
  • Explain why you are concerned.
  • Ask for an explanation, "Why is the situation occurring?"
  • If possible, offer to work with the person to change the problem.

Additional written resources for parents:
The following resources provide information to parents that will assist you in resolving concerns directly with your provider:

  1. Talking to providers about problems
  2. Talking to providers about quality concerns
  3. Responding to your providers concerns

Community resources for parents

Not sure if you have a valid concern? Sometimes parents need more information to figure out if they have a valid concern. The following agencies support Vermont parents and their child care concerns:

  • Child Care Resource and Referral agencies - provides families information on child care in Vermont and assists families in finding providers that meet their needs (link to list within sit (find childcare now, or link to VACCRRA member agencies page)
  • Vermont Parent Information Center (VPIC) offers support and information to families of children with special needs from birth to 26 years of age.
  • Parent Child Centers- Provide home visiting as part of a variety of supports and services for families. Each center can also connect family members to more information and help.
  • The Child Care Consumer Line (CCCL) - A hotline for parents with child care related questions and concerns. Call 1-800-540-7942 for assistance.

 

 

 

Page last revised on June 1, 2008